Hapsy is an online store for sex toys and intimate wellness products, thoughtfully selected for different preferences, experiences and relationships. Whether you’re exploring solo or with a partner, our aim is to make discovering pleasure simple, comfortable and discreet.

Our collection includes sex toys, intimate wellness products and accessories for solo pleasure and couples. From beginner-friendly essentials to products designed for new sensations and shared experiences, our range includes options for different preferences and levels of experience.

We currently deliver to residential and business addresses in the United Kingdom and the United States, with free standard delivery on all orders. 

Estimated delivery times:

- United Kingdom: 7–20 business days.

- United States: 8–20 business days.

Delivery to certain remote locations may take longer or may not be available for every product. We do not currently deliver to PO boxes.

All orders are shipped in discreet packaging to protect your privacy.

For more information, please see our Shipping Policy.

Yes. We currently offer free standard delivery to the United Kingdom and the United States.  

If a different delivery charge applies to a particular order or delivery option, it will be clearly displayed at checkout before you complete your purchase.  

All orders are shipped in discreet packaging to protect your privacy.

Orders are normally processed within 2–5 business days. Our current estimated delivery times, calculated from the date the order is placed, are:

United Kingdom: 7–20 business days
United States: 8–20 business days

Delivery times are estimates and may vary depending on the destination, carrier, fulfilment location, customs or border processing, public holidays and circumstances outside our reasonable control.

Once your order has been dispatched, you’ll receive a shipping confirmation email. Where tracking is available, this email will include a tracking number or tracking link.

Hapsy works with several specialist suppliers and fulfilment partners, and some products may be stored and dispatched from fulfilment locations outside the United Kingdom or the United States.

Regardless of where an item is dispatched from, your purchase is made through Hapsy, and we remain responsible for fulfilling your order in accordance with the terms applicable to your purchase.

All orders are shipped in discreet outer packaging designed not to reveal the nature of the products inside.

Not necessarily. If your order contains multiple products, they may be dispatched from different fulfilment locations and arrive in separate parcels on different dates.

You may receive separate tracking details for each parcel. You will not be charged additional delivery fees when we divide an order into multiple shipments.

Yes. Where tracking is available, we will email you a tracking number or link after your order has been dispatched.

Tracking information can take 2–5 business days to begin showing updates. Temporary gaps between updates are normal while a parcel is moving between carriers or fulfilment facilities.

Please contact us as soon as possible if you need to change or cancel an order.

We will do our best to accommodate your request, but we cannot guarantee changes or cancellation once processing or fulfilment has started. If your order has already been dispatched, you may still have cancellation or return rights under applicable consumer law and our Returns & Refunds Policy.

You may change your mind and notify us that you wish to cancel your purchase within 14 days of receiving your order. After notifying us, you normally have a further 14 days to return the product.

For sealed intimate or hygiene-sensitive products, we may be unable to accept a change-of-mind return once the hygiene seal or protective packaging has been opened or broken, where the applicable legal exception applies. Opening the outer delivery packaging alone does not affect your right to return an eligible item.

This does not affect your rights if a product is faulty, damaged, incorrect or not as described.

Please contact us before returning anything so we can provide the correct return address and instructions. For change-of-mind returns, you are normally responsible for the return postage cost.

Please read our full Returns & Refunds Policy for more information.

Please contact us as soon as possible and include your order number, a description of the issue and, where possible, clear photographs or a short video showing the product, packaging and shipping label.

Depending on the circumstances and your applicable consumer rights, we will provide an appropriate solution, which may include a replacement or refund.

Hapsy will cover reasonable return costs where we ask you to return a product that is faulty, damaged, incorrect or not as described.

Please keep the product and its packaging until we confirm whether they are required. For hygiene and safety reasons, please do not continue using an intimate product if you believe it may be faulty or damaged.

If your parcel hasn’t arrived within the estimated delivery period, please contact us with your order number. We’ll investigate the shipment with the relevant delivery provider.

If your parcel is confirmed as lost, we’ll provide an appropriate solution, which may include a replacement at no additional cost or a refund for the missing product.

If tracking shows “delivered” but you can’t find your parcel, please check around your property, any nominated safe place and with immediate neighbours before contacting us.

Because we understand the importance of privacy and discretion, we’ll handle any delivery enquiries confidentially.

Approved refunds are issued to your original payment method.

We’ll process your refund without undue delay and no later than 14 days after we receive the returned goods or acceptable evidence that they have been sent back, whichever occurs first.

Once your refund has been processed, your bank or payment provider may take additional time to display the funds in your account.

We do not currently offer direct exchanges.

If you’d like a different product, colour, size or variation, please return the original item in accordance with our Returns & Refunds Policy and place a new order separately.

Please note that hygiene-sensitive intimate products may not be eligible for return once their hygiene seal or protective packaging has been opened or broken.

If you received an incorrect, damaged or faulty product, please contact us before placing another order so we can arrange an appropriate solution.

We accept the payment methods displayed at checkout, including major debit and credit cards and available accelerated payment options.

The exact payment options available may depend on your location, device and browser. Payments are processed through our authorised payment providers.

f you have a question about a product, order, delivery or return, please email us at hapsy.support@gmail.com or use the contact form on our website.

Please include your order number when contacting us about an existing purchase. We will respond as soon as reasonably possible.