Terms of Service

Last updated: 6 October 2026

1. About These Terms

These Terms of Service explain the conditions that apply when you visit the Hapsy website, use our online services or purchase products from us.

By using our website or placing an order, you agree to these Terms of Service and the policies referenced in them, including our Privacy Policy, Shipping Policy and Returns & Refunds Policy.

Please read these documents carefully before completing a purchase.

Nothing in these Terms limits or excludes any consumer rights that cannot legally be excluded under applicable law.

2. About Hapsy

Hapsy is an online retailer of adult sex toys, intimate products and related accessories.

Hapsy operates as an online-only store based in the United Kingdom and currently serves customers in the United Kingdom and the United States.

Our online store is hosted using Shopify. However, any contract for the purchase of Hapsy products is between you and Hapsy, not Shopify or any fulfilment, delivery or payment provider we use.

Customer support:

Email: hapsy.support@gmail.com
Phone: +44 7384 263078

3. Age Requirement

Hapsy products are intended for adults aged 18 and over.

You must be at least 18 years old and legally capable of entering into a binding contract to place an order for adult products through Hapsy.

By placing an order, you confirm that:

• You are at least 18 years old;
• You are legally permitted to purchase the products in your location;
• The information you provide is accurate and complete;
• You are authorised to use the selected payment method;
• You are purchasing for lawful purposes; and
• You agree to these Terms and the policies referenced in them.

You must not purchase adult products on behalf of anyone who is legally prohibited from purchasing or receiving them.

We reserve the right to refuse or cancel an order where we reasonably believe applicable age requirements have not been met.

4. Product Information

We take reasonable care to ensure that product descriptions, specifications, measurements, colours, photographs and prices are accurate.

However:

• Colours may appear slightly different depending on your screen;
• Measurements may be approximate;
• Product packaging may differ from that shown;
• Minor product or packaging changes may occur due to supplier or manufacturing updates.

Any variation should not materially affect the product's main characteristics or intended use.

Please read the complete product description, dimensions, materials, care instructions and safety information before placing an order.

Information provided on our website is for general product information only and should not be considered medical or professional healthcare advice.

5. Product Availability

All orders are subject to product availability.

Placing an item in your basket does not reserve it.

If a product becomes unavailable after you place an order, we may offer:

• A refund for the unavailable product;
• An appropriate alternative, but only with your agreement; or
• Another reasonable solution agreed with you.

We will not substitute a materially different product without your agreement.

6. Prices, Currency and Taxes

Prices may be displayed in the currency applicable to your selected market or location where supported by our store.

Customers shopping in the United Kingdom may see prices in GBP, while customers shopping in the United States may see prices in USD.

The total amount payable, including any applicable taxes and delivery charges, will be shown at checkout before you complete your order.

Standard delivery is currently:

• United Kingdom — FREE
• United States — FREE

We may change prices at any time, but changes will not affect orders already accepted.

If an obvious pricing or listing error is identified before an order is accepted, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected product for a refund.

7. Payment

We accept the payment methods displayed at checkout.

Payment is processed through authorised third-party payment providers. Hapsy does not directly store complete payment-card details.

You confirm that you are authorised to use the payment method provided.

We may refuse or cancel an order where payment is declined, reversed, unauthorised or reasonably suspected to be fraudulent.

8. How the Contract Is Formed

After placing an order, you will normally receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

A contract for a product is normally formed when we confirm that the product has been dispatched.

Where an order contains multiple products dispatched separately, separate fulfilment or dispatch confirmations may be provided.

Before dispatch, we may refuse or cancel an order for legitimate reasons, including where:

• The product is unavailable;
• Payment cannot be authorised;
• There is an obvious pricing or product-description error;
• We cannot deliver to the address provided;
• We reasonably suspect fraud or unlawful activity;
• Applicable age requirements have not been met; or
• The order would breach applicable law.

If we cancel an order after taking payment, the applicable amount will be refunded.

9. Order Changes and Cancellations Before Dispatch

If you need to change or cancel an order, contact us as soon as possible at hapsy.support@gmail.com.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that changes or cancellation will be possible once processing or fulfilment has started.

If an order has already been dispatched, applicable cancellation or return rights may still apply as explained in our Returns & Refunds Policy.

10. Delivery Area

Hapsy currently delivers to eligible residential and business addresses in:

• United Kingdom
• United States

We do not normally deliver to PO boxes or locations not supported by our fulfilment partners or carriers.

Certain remote locations may require additional delivery time or may not be available for every product.

Availability and applicable delivery options will be shown at checkout where possible.

11. Processing and Delivery Times

Orders are normally processed within 2–5 business days, excluding weekends and applicable public holidays.

Our current standard delivery estimates are:

• United Kingdom: 7–20 business days
• United States: 8–20 business days

These delivery estimates are calculated from the date the order is placed.

Delivery dates are estimates unless we have expressly agreed a guaranteed delivery date.

Delivery may occasionally be affected by carrier disruption, customs or border processing, severe weather, public holidays or circumstances outside our reasonable control.

Further information is available in our Shipping Policy.

12. Separate Parcels and Fulfilment Locations

Hapsy works with specialist suppliers and fulfilment partners.

Some products may be stored and dispatched from fulfilment locations outside the United Kingdom or United States.

If an order contains multiple products, individual items may be dispatched separately and arrive in different parcels or on different dates.

You may receive separate tracking information for individual products.

You will not be charged additional delivery fees simply because an order is divided into multiple parcels.

Regardless of the fulfilment location, your purchase is made through Hapsy and Hapsy remains responsible for fulfilling the order in accordance with these Terms and applicable law.

13. Returns and Cancellation Rights

Hapsy provides a 14-day return window for eligible products delivered to customers in the United Kingdom and the United States.

If you wish to return an eligible product, contact us within 14 days of receiving it.

Additional statutory cancellation rights may apply depending on where you live.

Certain products may be excluded from change-of-mind returns where permitted by applicable law, including sealed products that are unsuitable for return for health protection or hygiene reasons after the relevant seal or protective packaging has been broken.

Opening the outer delivery parcel alone does not prevent an otherwise eligible return.

These restrictions do not affect applicable rights where a product is faulty, damaged, incorrect or not as described.

Please refer to our Returns & Refunds Policy for complete information.

14. Returning Products

You must contact Hapsy before returning a product so that we can provide the appropriate return instructions and, where necessary, the correct return address.

Do not automatically return a product to the address printed on the original shipping parcel, as this may be a logistics or fulfilment address that cannot process returns.

For eligible change-of-mind returns:

• You are normally responsible for the direct return postage cost;
• We recommend using a tracked delivery service;
• You should retain proof of postage; and
• Products must meet the eligibility requirements described in our Returns & Refunds Policy.

Hapsy will cover reasonable return costs where required by applicable law for products that are faulty, damaged, incorrect or not as described.

15. Refunds

Where a refund is due, it will normally be issued to the original payment method.

We may withhold a refund for a returned product until we receive the goods or acceptable evidence that they have been returned, where permitted by applicable law.

Processing times after a refund has been issued may depend on your bank, card issuer or payment provider.

Additional details are provided in our Returns & Refunds Policy.

16. Faulty, Damaged, Incorrect or Misdescribed Products

Products supplied by Hapsy must comply with applicable consumer law.

If a product is faulty, damaged, incorrect, incomplete or materially different from its description, please contact us as soon as reasonably possible.

We may request your order number, a description of the issue and, where reasonably necessary, photographs or a short video of the product, packaging or shipping label.

Depending on the circumstances and applicable law, an appropriate remedy may include:

• Repair;
• Replacement;
• Replacement parts;
• Full or partial refund; or
• Another appropriate remedy.

For customers in the United Kingdom, applicable rights under the Consumer Rights Act 2015 remain unaffected.

Nothing in these Terms limits consumer rights that cannot legally be excluded.

17. Lost, Delayed or Misdelivered Parcels

Hapsy remains responsible for your order until it is delivered to you or to a person or location expressly nominated by you, subject to applicable law.

If a parcel is delayed, lost, delivered to the wrong address or marked as delivered but cannot be located, please contact us.

We will investigate with the relevant carrier or fulfilment provider.

If a parcel is confirmed as lost, we will provide an appropriate remedy, which may include a replacement at no additional cost or a refund for the missing product.

18. Delivery Information Provided by You

You are responsible for checking that your name, delivery address, postcode or ZIP code and contact information are accurate before placing an order.

If you identify an error, contact us immediately.

We will try to update the information, but we cannot guarantee that changes will be possible after processing or fulfilment has started.

We are not responsible for delays caused solely by materially incorrect or incomplete delivery information supplied by you. However, we will make reasonable efforts to help locate, recover or redirect the parcel.

19. Discreet Packaging

Hapsy orders are shipped using discreet outer packaging designed not to reveal the nature of the products inside.

Information required by carriers, customs authorities or applicable law may still appear on shipping or customs documentation.

Further information is available in our Shipping Policy.

20. Offers, Discount Codes and Promotions

Promotions and discount codes may be subject to additional conditions displayed when the offer is made.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash;
• Codes must be entered before checkout is completed;
• Discounts cannot normally be applied retrospectively;
• Promotions may have expiry dates or eligibility requirements.

Nothing in promotional terms affects applicable consumer rights.

21. Acceptable Use of the Website

You must not use our website:

• For unlawful or fraudulent purposes;
• To introduce viruses, malicious code or harmful technology;
• To interfere with website security or operation;
• To gain unauthorised access to accounts, systems or data;
• To submit false, abusive, threatening or misleading content;
• To infringe another person's intellectual property or privacy rights; or
• To place orders using stolen or unauthorised payment information.

We may restrict access or cancel affected orders where reasonably necessary to protect customers, our business or our systems.

22. Intellectual Property

Unless otherwise stated, the Hapsy name, logo, website design, written content, graphics and other original website materials are owned by or licensed to Hapsy.

You may view and use the website for personal, non-commercial shopping purposes.

You must not reproduce, republish, distribute, modify or commercially exploit content owned by Hapsy without prior permission, except where permitted by law.

Third-party trademarks, product images and other materials remain the property of their respective owners.

23. Reviews and Customer Content

If you submit a review, photograph, comment or other content to Hapsy, you confirm that:

• It reflects your genuine experience;
• You have the right to submit it;
• It does not infringe another person's rights; and
• It is not unlawful, abusive, discriminatory, defamatory or misleading.

You grant Hapsy permission to display and reproduce submitted content for operating and promoting the store, while you retain ownership of your original content.

We may remove content that breaches these Terms or applicable law.

24. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, delivery providers, analytics services, marketing platforms and social-media services.

Third-party services may operate under their own terms and privacy policies.

This does not limit Hapsy's responsibility for obligations that remain ours under applicable law.

25. Website Availability

We aim to keep the website accurate, secure and available, but we cannot guarantee uninterrupted access.

We may temporarily suspend or update the website for maintenance, security, technical or operational reasons.

This does not affect contracts already formed or applicable statutory rights concerning existing orders.

26. Our Responsibility to You

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the extent permitted by applicable law, we are not responsible for losses resulting from misuse of a product, failure to follow product instructions, unauthorised modification of a product or circumstances outside our reasonable control.

Products should be used only for their intended purpose and in accordance with applicable instructions and warnings.

27. Events Outside Our Reasonable Control

We are not responsible for delays caused by events outside our reasonable control, such as severe weather, carrier disruption, customs or border delays, industrial action, natural disasters or failures of essential networks.

If such an event affects an order, we will take reasonable steps to minimise the impact and provide appropriate information where necessary.

This section does not remove applicable rights relating to late or failed delivery.

28. Privacy and Data Protection

We process personal information in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to understand what information we collect, why we collect it, how it may be used or disclosed and what privacy rights may be available to you.

Where applicable, additional privacy choices are available through our Your Privacy Choices page.

29. Changes to These Terms

We may update these Terms to reflect changes to our business, website, products, services or legal obligations.

The version applicable to your purchase will generally be the version in effect when you place your order.

The latest version and its effective date will be published on this page.

30. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

Any unlawful or unenforceable provision will be treated as removed or limited only to the minimum extent necessary.

31. No Waiver

If we delay enforcing a right under these Terms, this does not mean that we have waived that right.

Any waiver applies only to the particular circumstances for which it was given.

32. Governing Law and Consumer Rights

These Terms and contracts between you and Hapsy are governed by the laws of Scotland, subject to mandatory consumer protection laws that may apply where you live.

Customers in the United Kingdom retain applicable statutory consumer rights.

Customers in the United States may have additional rights under applicable federal, state or local law.

Nothing in these Terms removes or restricts consumer rights that cannot legally be excluded.

33. Complaints

If you have a complaint about an order, product or service, please contact us so that we can try to resolve the issue.

Email: hapsy.support@gmail.com
Phone: +44 7384 263078

Please include your name, order number and a clear description of the issue where applicable.

34. Contact Us

For questions about these Terms, products, orders, delivery, returns or refunds, please contact:

Hapsy
106c Turnhouse Road
Edinburgh, Scotland EH12 0BA
United Kingdom

Email: hapsy.support@gmail.com
Phone: +44 7384 263078