Terms and Conditions
Terms and Conditions
Last updated: 15 September 2026
Welcome to Hapsy. These Terms and Conditions (“Terms”) govern your use of our website, hapsy.store, and any purchases made through our online store.
By accessing our website, creating an account, or placing an order, you agree to these Terms. Please read them carefully before using our website or purchasing any products.
1. About Hapsy
Hapsy is an online retailer offering adult products, intimate wellness products and related accessories.
Throughout these Terms, “Hapsy”, “we”, “us” and “our” refer to the operator of the Hapsy online store. “You” and “your” refer to anyone accessing our website or purchasing products from us.
Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services online.
2. Age Requirement
Our products are intended for adults aged 18 and over.
By accessing age-restricted areas of our website or purchasing adult products from Hapsy, you confirm that you are at least 18 years old and legally permitted to purchase such products in your location.
You must not purchase products on behalf of anyone who is legally prohibited from purchasing or receiving them.
We reserve the right to cancel an order where we reasonably believe that applicable age requirements have not been met.
3. Products and Product Information
We aim to display our products, descriptions, specifications, images and other information as accurately as reasonably possible.
However, product colours, packaging, appearance and minor details may vary from images displayed on our website due to manufacturing changes, screen settings or supplier updates.
Please read the individual product description, specifications, warnings and instructions before purchasing and using a product.
We may modify, discontinue or replace products at any time without prior notice.
4. Product Use and Safety
Products purchased from Hapsy must be used responsibly and in accordance with the instructions supplied with the product.
Where relevant, customers should follow appropriate cleaning, storage and maintenance instructions and use only lubricants, chargers, accessories or other products that are compatible with the item.
Stop using a product if it becomes damaged, causes unexpected discomfort or appears unsafe.
Information provided on our website is for general product information only and should not be considered medical or professional healthcare advice. If you have a medical condition, are pregnant, have recently undergone surgery, use an implanted medical device, or have concerns about whether a product is suitable for you, seek appropriate medical advice before use.
5. Orders
Submitting an order does not automatically mean that we have accepted it.
After you place an order, you may receive an automated order confirmation. We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- incorrect pricing or product information has been displayed;
- payment cannot be authorised;
- we suspect fraud or unauthorised activity;
- delivery to the requested location is unavailable or restricted; or
- fulfilling the order would breach applicable law.
If we cancel an order after payment has been taken, the applicable amount will be refunded.
6. Prices and Payment
Prices are displayed in the currency applicable to your selected market or location where supported by our store.
Prices and promotions may change without notice. The price applicable to your order will normally be the price displayed at checkout when your order is placed.
Any applicable shipping charges, taxes or other charges will be shown during checkout where required.
Payment must be made using one of the payment methods available at checkout.
7. Shipping and Delivery
We aim to deliver orders within the estimated delivery periods displayed on our website or described in our Shipping Policy.
Delivery times are estimates unless expressly stated otherwise and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays and other disruptions.
Customers are responsible for providing accurate and complete delivery information.
Please refer to our Shipping Policy for further information about delivery areas, estimated delivery times and shipping charges.
8. Discreet Packaging
We understand that privacy is particularly important when purchasing intimate products.
Where stated on our website, orders are shipped using discreet outer packaging designed not to reveal the nature of the products inside.
However, information that carriers, customs authorities, payment providers or applicable law require us to provide may still appear on shipping, customs or transaction documentation.
9. Returns, Hygiene and Refunds
Because many products sold by Hapsy are intimate or hygiene-sensitive products, special return restrictions may apply.
Where permitted by applicable consumer law, products that are sealed for health protection or hygiene reasons may not be eligible for return after the seal or protective packaging has been opened or removed.
This does not affect any statutory rights you may have in relation to products that are faulty, damaged, not as described or otherwise protected under applicable consumer law.
Please review our Return & Refund Policy before opening or using a product if you may wish to return it.
10. Faulty or Damaged Products
If you receive an item that is damaged, defective, incorrect or materially different from what you ordered, please contact us as soon as reasonably possible.
We may request photographs, video or other reasonable information to help us investigate the issue.
Where required by applicable law, we will provide an appropriate remedy, which may include replacement, repair or refund.
Nothing in these Terms limits your statutory consumer rights.
11. Promotions and Discount Codes
Promotions, discount codes and special offers may be subject to additional conditions.
Unless otherwise stated, promotional codes cannot be exchanged for cash, may not be combined with other offers and may be limited to specific products, customers, markets or periods.
We reserve the right to cancel or modify a promotion where reasonably necessary, subject to applicable law.
12. Intellectual Property
The Hapsy name, branding, website design, graphics, text and other content created or owned by Hapsy are protected by applicable intellectual property laws.
You may use our website for personal, non-commercial purposes. You must not reproduce, distribute, sell, modify or commercially exploit our content without permission, except where permitted by law.
Third-party trademarks, product images and other intellectual property remain the property of their respective owners.
13. Acceptable Use
You must not use our website:
- for unlawful or fraudulent purposes;
- to interfere with the security or operation of the website;
- to introduce malware or other harmful code;
- to attempt unauthorised access to our systems or other users' information;
- to collect information from the website through unauthorised automated methods; or
- in any way that infringes the rights of Hapsy or another person.
We may restrict access to our website where reasonably necessary to protect our customers, business or systems.
14. Third-Party Services and Links
Our website may use or link to services operated by third parties, including payment providers, delivery companies, analytics providers and other technology providers.
Their services may be governed by their own terms and privacy policies.
We are not responsible for third-party websites or services that are outside our reasonable control.
15. Privacy
Your privacy is important to us.
Our collection, use and disclosure of personal information is described in our Privacy Policy and, where applicable, Your Privacy Choices page.
Please review these documents to understand how personal information may be processed when you use Hapsy.
16. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any rights or remedies that cannot legally be excluded under applicable consumer protection law.
To the extent permitted by law, we are not responsible for losses resulting from misuse of a product, failure to follow product instructions, unauthorised modification of a product, or circumstances outside our reasonable control.
Products should only be used for their intended purpose and in accordance with applicable instructions and warnings.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products, services or applicable legal requirements.
The latest version will be published on this page together with the updated date.
Changes will apply from the date they are published, except where applicable law requires otherwise.
18. Governing Law and Consumer Rights
These Terms are subject to applicable laws and mandatory consumer protection rights.
Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded.
If you are purchasing from another country or U.S. state, you may also have additional mandatory rights under the laws applicable to you.
19. Contact Us
If you have any questions about these Terms and Conditions, your order or our products, please contact us using the contact details provided on our Contact Us page.