Privacy Policy

Last updated: October 6, 2026

Hapsy operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Hapsy is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number and email address.
• Financial information, including payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information, including your username, password, security questions, preferences and settings.
• Transaction information, including the items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel, and your past transactions.
• Communications with us, including information you provide when contacting customer support or otherwise communicating with us.
• Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information, including information regarding your interaction with the Services, such as how and when you interact with or navigate our website.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us or otherwise provide us with personal information.
• Automatically through the Services, including from your device when you use our Services or visit our website, and through cookies and similar technologies.
• From our service providers, including when we engage them to provide technology, payment processing, fulfilment, shipping, analytics or other services and they collect or process personal information on our behalf.
• From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor and Improve the Services

We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfil orders, remember preferences and products you may be interested in, send notifications relating to your account or orders, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable reviews where available, and improve your shopping experience.

This may include using your personal information to tailor and improve the Services.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising or promotional communications by email, text message or other permitted channels.

We may also use information to show you online advertisements for products or services on our Services or other websites, including where permitted based on products you have viewed, purchased or added to your cart and other interactions with the Services.

Where consent is required by applicable law, we will rely on the appropriate consent before using personal information for these purposes.

Security and Fraud Prevention

We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate and take action regarding possible fraudulent, illegal, unsafe or malicious activity, and protect our Services, customers and business.

If you create an account, you are responsible for keeping your account credentials secure. You should not share your username, password or other access details with anyone else.

Communicating with You

We use your personal information to provide customer support, respond to enquiries, communicate about orders and transactions, provide effective Services and maintain our business relationship with you.

Legal Reasons

We may use personal information to comply with applicable law or valid legal processes, respond to lawful requests from government or law enforcement authorities, participate in legal proceedings where appropriate, enforce our terms and policies, and investigate potential violations of those terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes and subject to this Privacy Policy.

These circumstances may include:

• With Shopify, vendors and other third parties that perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
• With business and marketing partners that provide marketing or advertising services.
• When you direct us, request us or otherwise consent to our disclosure of certain information to third parties, such as where information must be provided to fulfil and ship an order.
• With our affiliates or otherwise within our corporate group, where applicable.
• In connection with a business transaction such as a merger, acquisition, restructuring or bankruptcy.
• Where disclosure is necessary to comply with applicable legal obligations, respond to subpoenas, search warrants or similar lawful requests, enforce applicable terms or policies, or protect or defend the Services, our rights or the rights of customers or others.

For example, Shopify may support personalised advertising using information about online activity across participating merchants and websites.

Depending on where you reside, you may have the right to direct us not to sell or share personal information or use it for targeted advertising as those terms are defined under applicable privacy laws.

Where applicable, you can exercise these rights through our Your Privacy Choices page.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than the country where you reside, where necessary to provide and improve the Services.

In addition, to help protect, grow and improve our business, we may use Shopify features that incorporate data and information obtained from your interactions with our store, other merchants and Shopify.

In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests to exercise rights relating to information processed by Shopify for those purposes.

You can find more information about Shopify's processing practices in the Shopify Consumer Privacy Policy and, where available, exercise relevant rights through the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, understand how visitors use the Services, improve performance, provide relevant functionality, measure advertising and marketing performance, and support advertising where permitted.

Depending on your location, you may be able to manage certain cookie and privacy preferences through the cookie or privacy controls available on our website.

Where applicable law requires consent for non-essential cookies or similar technologies, we will use such technologies in accordance with the choices available to you through our consent mechanisms.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other applicable terms.

We do not guarantee and are not responsible for the privacy or security practices of third-party websites or services outside our reasonable control.

Information you provide in public or semi-public areas, including information shared through third-party social networking platforms, may be visible to other users of those platforms.

Our inclusion of a link does not by itself imply endorsement of the third-party website, service, content, owner or operator.

Children's Data

The Services and products offered by Hapsy are intended for adults aged 18 and over.

We do not knowingly collect personal information from children or knowingly allow individuals under the age of 18 to purchase adult products through Hapsy.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the details below so that we can review the matter and, where appropriate, delete the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell”, as those terms are defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable measures designed to protect personal information.

However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

Information transmitted over the internet may not always be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, fulfil orders, comply with legal obligations, resolve disputes, prevent fraud or enforce applicable contracts and policies.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by applicable law.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information.

These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline a request where permitted by applicable law.

Right to Access / Know

You may have the right to request access to personal information that we hold about you.

Right to Delete

You may have the right to request deletion of personal information that we maintain about you, subject to applicable exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information that we maintain about you.

Right of Portability

You may have the right to receive a copy of certain personal information that we hold about you and, in certain circumstances, request that it be transferred to another party.

Right to Opt Out of Sale, Sharing or Targeted Advertising

Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of personal information or processing for purposes considered “targeted advertising” under applicable privacy laws.

Where applicable, you can exercise these rights through our Your Privacy Choices page.

If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, depending on your location and applicable law, we may treat that signal as an opt-out request for the device and browser used to access our website.

If Shopify can associate the device sending the signal with a Shopify account, the opt-out request may also be applied to that account.

Other browser “Do Not Track” signals may not be recognised unless required by applicable law.

Managing Communication Preferences

We may send promotional emails or other marketing communications where permitted.

You can opt out of promotional emails at any time by using the unsubscribe option included in those emails.

If you opt out of marketing communications, we may still send non-promotional communications relating to your account, purchases, deliveries, customer service enquiries or other transactions.

UK and EEA Privacy Rights

If you reside in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection law, subject to applicable exceptions and limitations.

These may include:

• The right to access personal information.
• The right to request correction of inaccurate information.
• The right to request deletion of personal information in certain circumstances.
• The right to data portability in certain circumstances.
• The right to object to certain processing.
• The right to request restriction of certain processing.
• The right to withdraw consent where processing is based on consent.

Where we rely on consent, withdrawing your consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise applicable rights by contacting us using the contact details below or through privacy controls made available through the Services.

United States Privacy Rights

Depending on the U.S. state in which you reside, you may have rights relating to your personal information under applicable state privacy laws.

These may include rights to access, know, correct or delete personal information, obtain a portable copy of certain information, or opt out of certain uses of personal information for targeted advertising, sale or sharing.

Where applicable, these rights may be exercised through our Your Privacy Choices page or by contacting us.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Where permitted or required, we may need to verify your identity before processing a request.

You may also be permitted to designate an authorised agent to submit certain requests on your behalf. We may require appropriate evidence of the agent's authority and may ask you to verify your identity directly with us.

We will respond to valid privacy requests within the period required by applicable law.

Complaints

If you have concerns or complaints about how we process personal information, please contact us using the contact details below.

Depending on where you live, you may also have the right to complain to your local data protection authority.

Customers in the United Kingdom may have the right to complain to the Information Commissioner's Office (ICO).

Customers in the European Economic Area may contact the relevant data protection supervisory authority in their country.

Nothing in this section limits any rights available under applicable privacy law.

International Transfers

We may transfer, store and process personal information outside the country where you live.

Where personal information is transferred outside the United Kingdom or European Economic Area and applicable law requires safeguards, we will rely on recognised transfer mechanisms or other lawful safeguards.

These may include applicable adequacy regulations or decisions, the European Commission's Standard Contractual Clauses, the UK International Data Transfer Agreement or applicable UK Addendum, or other legally recognised transfer mechanisms, as appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, Services or legal and regulatory requirements.

When we update this Privacy Policy, we will publish the revised version on this website and update the “Last updated” date.

Where required by applicable law, we will provide additional notice of material changes.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us:

Hapsy
106c Turnhouse Road
Edinburgh, Scotland EH12 0BA
United Kingdom

Email: hapsy.support@gmail.com
Phone: +44 7384 263078

For the purposes of applicable data protection laws, Hapsy is the data controller of personal information processed by us in connection with the Services.